EFFECTIVE DATE 10/18/2009; UPDATED 5/31/2018
How do you Protect the Privacy of my Connectify Sessions?
We do not log IP addresses, sites, or data that you send or receive through the Connectify Hotspot application.
Communication to our backend servers and databases are encrypted with SSL and firewalled to restrict access to only authorized servers. Furthermore, access to customer data is limited only to employees who require access in the delivery of the service.
What Personal Information We Collect
Contact information: We receive contact information from customers who buy our products through the Fastspring store. This includes name, phone number, email address, personal address, and company name. Customers who create an account for the Connectify Hotspot application may provide an email address.
Homepage Access Logs: Our servers log access to our homepage, including IP address, page accessed, browser type and operating system.
Device Information: In order to prevent piracy, Connectify Hotspot may access and report unique device identifiers such as Hostname, MAC or UUID.
Location Information: Connectify Hotspot collects what country you appear to be in using an IP-based approximation, in order to tailor special offers.
Support Requests: We may request more information when you contact our support. As appropriate, you may be asked to enter your name and email address.
How Does Connectify Use This Information?
To provide services:
- For the authentication of users and devices
- Communication about your account, subscription status, or license
To send emails and other communications:
- Including advertising new features, software updates, or new products
- Marketing messages, such as new promotions or company stories
- We provide an opt-out for communications unnecessary for the delivery of our services.
To respond to support requests:
- Support staff may request identifying information to verify your account status.
Does Connectify Disclose Information to Outside Parties?
We will not sell or rent your personal information to other companies. Additionally, we cannot disclose information about the services, websites, or applications you utilize while connected to our Services as we do not store this information.
Except as described below, we will not disclose your personal information to outside parties.
- Third Party Service Providers – See list of trusted third parties below for more detail.
- Legal Compliance – We do not log what you do through our servers, so we do not have any such information to provide to law enforcement or anyone else. Outside of this, we, like all companies, need to comply with the legal process including court orders and other requests from law enforcement and regulatory authorities.
Third Party Service Providers
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To request access, deletion or correction of your personal information, email us at email@example.com.
Protecting the Privacy of Children
Our Services are not intended for use by children under the age of eighteen (18) and are not directed at such children. Please do not register at Connectify if you are under the age of eighteen (18). We do not knowingly collect personal information from children under the age of thirteen (13). If you have information about a child using our service, please contact firstname.lastname@example.org.
Transferring Personal Data from the EU to the US
Data Storage and Retention
Your personal data is stored by Connectify on its servers, and on the servers of the cloud-based database management services Connectify engages, which may be located in the United States. Connectify retains data for the duration of the customer’s or member’s business relationship with Connectify. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact the Connectify’s data protection officer at email@example.com.
Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict Connectify's use of your personal data and (ii) lodge a complaint with your local data protection authority or the Irish Data Protection Commissioner, which Connectify has designated as its lead supervisory authority in the European Union. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:
Irish Data Protection Commissioner Office of the Data Protection Commissioner Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland Phone +353 57 868 4757 Fax: +353 57 868 4757 Email: firstname.lastname@example.org